Privacy Policy

EZ Clean Connect is a service operated by Jordan John Cordell, a sole trader trading as EZ Service Group (ABN 56 240 334 398). This policy explains how we collect, hold, use and disclose personal information through the cleaning enquiry service.

Information we collect

We collect the information needed to review and refer an enquiry, including your name, phone number, email address, suburb, postcode, requested service, preferred timing and the job details you choose to provide. We also process limited technical information used to prevent spam and abuse. Do not submit door or alarm codes, key locations, unnecessary sensitive information or another person’s details unless you have their authority.

Why we collect and use it

We use the information to assess the requested service and location, communicate about the enquiry, identify one potential independent provider and arrange the requested contact. We may also use records to secure and operate the service, investigate problems, respond to complaints and meet legal and record-keeping obligations.

Who receives the enquiry

If we identify a potential provider, we may share the submitted enquiry with one independent cleaning provider for the requested service and area. We do not distribute the same enquiry to multiple providers. That provider may pay EZ Service Group a fee for receiving the lead. The customer pays EZ Service Group nothing and is not obliged to accept the provider’s quote.

The provider is permitted to use the information to respond to that specific request and becomes responsible for its own handling of the information it receives. Submission is not consent for EZ Service Group or a provider to add you to unrelated marketing lists, resell your details or use them for unrelated offers.

Service providers and overseas processing

We use technology and cloud service providers to host the website, prevent spam, receive enquiries, store records and deliver notifications. These currently include OpenAI/ChatGPT Sites, Cloudflare and Google Workspace. Their systems may process or store information outside Australia. We take reasonable steps to limit access to what is needed to provide and secure the service.

Storage, security and retention

Enquiries are stored in access-controlled Google Workspace systems. We use measures including spam protection, server-side validation, rate limiting and restricted account access. No internet service can guarantee absolute security.

As a general rule, an enquiry that does not result in an ongoing business requirement is retained for up to 12 months, then deleted or de-identified. Information may be retained longer where reasonably required for disputes, fraud prevention, legal obligations or financial record-keeping.

Access, correction, deletion and withdrawal

You may ask what personal information we hold, request access, correction or deletion, or withdraw permission for future handling by emailing hello@ezservicegroup.com.au. We may need to verify your identity before providing access or making a change. Withdrawal cannot reverse a disclosure already made at your request, but we will stop future use where legally and practically possible and notify the selected provider where appropriate.

Privacy questions and complaints

Send a privacy question or complaint to hello@ezservicegroup.com.au with enough detail for us to investigate. We will acknowledge it and aim to provide a substantive response within 30 days. Where the Privacy Act 1988 applies, you may also complain to the Office of the Australian Information Commissioner if you are not satisfied with our response.

Changes to this policy

We may update this policy as the service and its providers change. The current version will be published here with its effective date.

Effective: 9 August 2026.